41: Never Lose a Customer Again – Joey Coleman opens up

   

“Relationships connects every aspect of our life” - Joey Coleman Click To Tweet

Joey Coleman is the Chief Experience Composer at Design Symphony, a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. Joey specializes in creating unique, attention-grabbing customer experiences

During this episode, Joey will talk about what it really takes to deliver a world-class customer experience. He’ll discuss the pressure he’s felt to keep all clients including ways to recover from a bad customer experience. You’ll learn how relationships connect every aspect of your life and why you should seek fulfillment over anything.

Expect to get personal with Joey by hearing what he’s most scared of and how he deals with stress.

“How are you making the next set of experiences more remarkable than the last one”? - Joey Coleman Click To Tweet

Links:

 

Time Stamps:

  • 00:51 – Losing customers in the first 100 days
  • 06:59 – Traveling and working with your family
  • 08:52 – “How are you making the next set of experiences more remarkable than the last one”? – Joey Coleman
  • 10:37 – The pressure to keep all your clients
  • 11:02 – Recovering from a bad customer experience
  • 17:38 – “Relationships connects every aspect of our life” – Joey Coleman
  • 23:12 – Finding fulfillment in your life
  • 25:09 – Lightning round questions to get to know Joey
  • 35:16 – What Joey is most scared of
  • 37:09 – The power of sleep and dealing with stress
  • 44:32 – What has surprised Ben from doing this podcast